We offer a 7 days return window from the date you receive your order. To be eligible, items must be returned in their original condition — unused, unworn, and in the original packaging. The original packaging must be intact and undamaged. Proof of purchase or receipt will also be required.

 

Return Requests

• Approval is required before returning any item. Returns sent without approval will not be accepted.
• To request a return or exchange, reach out via WhatsApp or email with your order number and the item details. We’ll guide you through the process.

Exchanges

• If you want a different item, return the original item after approval and place a new order for the desired product.

Refunds

• Once we receive and inspect your return, we’ll confirm whether your refund is approved.
• Approved refunds will be processed to your original payment method within 7–10 business days.
• Please note: It may take a few additional business days for your bank or credit card company to process the refund and show the amount in your account.
• A return shipping fee of AED 35 applies. Original shipping charges are non-refundable.

Damaged or Incorrect Items

• Please inspect your order upon delivery. To help us provide the best support, we kindly ask that you report any damaged, defective, or incorrect items to us within 24 hours of receipt.
  

Non-Returnable Items

• Sale items

Need Help?

• Contact us at info@edajewelsdubai.com or via WhatsApp for any questions about returns or exchanges.