Refund policy

We offer a 7-day return window from the date you receive your order. To be eligible, items must be returned in their original condition — unused, unworn, and in the original packaging. Proof of purchase or receipt will also be required.

Return Requests

Approval is required before returning any item. Returns sent without approval will not be accepted.
To request a return or exchange, reach out via WhatsApp or email with your order number and the item details. We’ll guide you through the process.

Exchanges

If you want a different item, return the original item after approval and place a new order for the desired product.

Refunds

Once we receive and inspect your return, we’ll confirm whether your refund is approved.
Approved refunds will be processed to your original payment method within 7–10 business days.
Please note: It may take a few additional business days for your bank or credit card company to process the refund and show the amount in your account.
A return shipping fee of AED 35 applies. Original shipping charges are non-refundable.

Damaged or Incorrect Items

Please check your order upon delivery. If an item is damaged, defective, or incorrect, contact us within 48 hours. Claims made after this period cannot be accepted.

Non-Returnable Items

Sale items

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Rings

Bracelets

Earrings

Necklaces

Brooches

Ear Cuffs

Refund policy